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Returns & Exchanges

Our Promise

We promise to be your trusted partner for technology by delivering the advice, service and convenience you deserve — all at competitive prices. If you are not fully satisfied with your purchase, let us help you with a replacement, return or repair.

Return & Exchange Periods

Time period begins the day you receive your product and applies to new, clearance, open-box, refurbished and pre-owned products.

Standard

My FastStork® Elite Members

My FastStork® Elite Plus Members

Most Products*

15 days

30 days

45 days

Cell Phones, and Devices That Can Be Activated

14 days

14 days

14 days

International most Return

60 days from date of purchase for most products

*Vivint brand products have a 15-day return and exchange policy for all customers.

Restocking Fees

The following items have a restocking fee if returned by any customer, including My FastStork® Elite and My FastStork® Elite Plus customers.

Product

Returns Fee

Cell Phones and Devices that Can Be Activated, and Unlocked Phones

$35

Built-In Cooktops, Built-In Refrigerators, Built-In Wall Ovens, Drones, DSLR Cameras and Lenses, Mirrorless Cameras and Lenses, Projectors, Rideables and Special Order Products

15% of item purchase price

How to Return an Item

Gather the purchases you want to return, along with the original contents and packaging.

Return in Store

You may return any item purchased on BestBuy.com at any Best Buy store. For faster return processing, please bring your receipt or packing slip, the credit card used to make your purchase, and a valid photo ID.

Find a store

Return by Mail via the Carrier of Your Choice

Place the Return Form portion of your packing slip in the box with your return. If you do not have your packing slip, you may get a pre-populated Return Form by looking up your order. If you can't locate your order, print a blank Return Form and fill it out. Then, place the completed form in the box with your return. Put the return label on the package, add postage and mail it via the carrier of your choice.

Use Our Prepaid Return Label

Pay nothing up front. Follow the instructions for printing a Prepaid Return Label. Include the packing slip or Return Form in the box with your return. Put the prepaid return label on the package and take it to an authorized UPS drop-off location. The return shipping fee may be deducted from your refund.